bg33 Privacy Policy
bg33 takes the privacy of every registered player seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is used and stored, who it may be shared with, and what rights you have over your own information. Please read this document carefully before using the platform.
Key Privacy Principles
How bg33 Handles Your Data
These six principles summarise bg33's approach to data privacy. The full legal text follows in the sections below.
Minimal Data Collection
bg33 collects only the personal data that is strictly necessary to operate your account, process payments and comply with anti-money laundering obligations. We do not collect data speculatively or for purposes beyond what is described in this policy.
No Data Selling
bg33 does not sell, rent or trade your personal data to third-party marketers, data brokers or advertising networks under any circumstances. Your information is used only to run your bg33 account and provide the services you have requested.
SSL Encryption Throughout
All data transmitted between your device and the bg33 platform is protected by 256-bit SSL encryption. Passwords are stored using one-way cryptographic hashing and are never held or transmitted in plain text. Your financial and personal data is protected at every point of the journey.
Your Rights Are Respected
You have the right to request access to the data bg33 holds about you, to request corrections, to ask for deletion where no legal obligation requires us to retain it, and to withdraw marketing consent at any time. All such requests are handled promptly via [email protected].
Clear Retention Periods
bg33 retains account data only for as long as is required for operational and legal purposes. Account data is held for a defined period following account closure to satisfy anti-money laundering record-keeping requirements. After that period, data is securely deleted or anonymised.
Opt-Out Marketing
Marketing communications from bg33 — including promotional emails, SMS and WhatsApp messages about bonuses, seasonal offers and BPL promotions — are only sent where you have given explicit consent. You may withdraw that consent at any time by contacting [email protected] and opting out.
Summary: bg33 collects personal data to operate your account and comply with legal obligations. We do not sell your data. You can request access to, correction of, or deletion of your data at any time by contacting [email protected]. Full details are in the sections below.
Who We Are
bg33 is an offshore online betting and casino platform accessible at bg33.im, operated for the benefit of players in Bangladesh and other permitted jurisdictions. References to "bg33", "we", "us" or "our" throughout this Privacy Policy refer to the operator of the bg33 platform and its authorised service providers acting on its behalf.
bg33 is the data controller in respect of the personal data collected from registered players and visitors to the platform. As data controller, bg33 determines the purposes and means by which your personal data is processed and is responsible for ensuring that processing activities are carried out lawfully, fairly and transparently.
If you have any questions about this Privacy Policy or wish to exercise any of your data rights, please contact the bg33 Data Protection team at [email protected]. All data-related queries are acknowledged within 48 hours and resolved within 30 calendar days of receipt.
Data We Collect
bg33 collects personal data from you in two ways: (a) data you provide directly when registering or using the platform, and (b) data collected automatically as you interact with the platform. The categories of data we collect are set out in the table below.
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number | Provided by you at registration or during KYC verification |
| Contact Data | Email address, mobile phone number, residential address (city, district, division) | Provided by you at registration |
| Financial Data | bKash / Nagad / Rocket / Upay wallet numbers, Visa / Mastercard last four digits, transaction history, deposit and withdrawal amounts | Provided by you when making payments; received from payment processors |
| Verification Documents | Scanned copies of National ID Card (NID), passport, utility bills or bank statements provided for KYC | Provided by you during account verification |
| Transactional Data | Bet history, game session logs, bonus redemption records, win/loss records | Generated automatically through platform use |
| Technical Data | IP address, browser type and version, device type, operating system, screen resolution, time zone | Collected automatically via server logs and cookies |
| Usage Data | Pages visited, features used, click paths, session duration, referral source | Collected automatically via analytics tools |
| Communications Data | Records of support interactions via live chat, email and WhatsApp, including message content and timestamps | Generated when you contact bg33 support |
bg33 does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data or biometric data, except to the extent that a government-issued identity document submitted for KYC purposes may incidentally contain such information. Where such information is contained in a KYC document, it is not extracted, stored separately or processed for any purpose other than identity verification.
How We Use Your Data
bg33 uses the personal data it collects for the following purposes:
- Account Management: To create, maintain and administer your bg33 account, including verifying your identity at registration and during KYC checks, and managing your account settings and preferences.
- Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard, and to verify that payment accounts are registered in your own name as required by anti-money laundering policy.
- Platform Delivery: To provide access to betting markets, casino games, live dealer tables, slots, fishing games and all other features of the bg33 platform.
- Fraud Prevention & Security: To detect, investigate and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting and other prohibited conduct as defined in the bg33 Terms & Conditions.
- Regulatory Compliance: To comply with applicable anti-money laundering obligations, including record-keeping requirements that may require us to retain transaction data for defined periods.
- Responsible Gaming: To monitor betting and gaming activity for indicators of problem gambling and, where appropriate, to apply responsible gaming interventions such as deposit limits or cool-off periods.
- Customer Support: To respond to your queries, complaints and support requests submitted via live chat, email or WhatsApp.
- Service Improvement: To analyse aggregated, anonymised usage data for the purpose of improving platform performance, user experience, game selection and promotional offerings.
- Marketing Communications: To send you promotional messages about bg33 bonuses, seasonal offers, BPL promotions and new game launches — but only where you have given explicit prior consent. See Section 10 for full details of marketing practices and opt-out options.
bg33 does not use your personal data for automated individual decision-making that produces legal or similarly significant effects, except in the context of automated fraud detection systems where human review is available upon request.
Legal Basis for Processing
bg33 processes your personal data on the following legal bases:
- Contractual Necessity: Processing your identity data, contact data and financial data is necessary for bg33 to perform its obligations under the account agreement with you — including operating your account, processing payments and delivering platform services.
- Legal Obligation: Processing for KYC verification, anti-money laundering record-keeping and responsible gaming monitoring is carried out to comply with applicable legal and regulatory requirements.
- Legitimate Interests: Processing of technical data, usage data and transactional data for fraud prevention, platform security, service improvement and abuse detection is based on bg33's legitimate interest in maintaining a safe, fair and operationally effective platform. This processing does not override your fundamental privacy rights.
- Consent: Where bg33 sends you marketing communications or uses non-essential cookies, this processing is based on your explicit prior consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Sharing Your Data
bg33 does not sell, rent or trade your personal data to any third party. We may share your data with the following categories of third party where strictly necessary to operate the platform or comply with legal obligations:
- Payment Processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard and their respective processing partners, to the extent necessary to process deposits and withdrawals. These providers receive only the transaction data necessary to execute the specific payment.
- Identity Verification Partners: Third-party KYC and document verification service providers engaged to assist with age and identity verification. These providers operate under strict data processing agreements and are not permitted to use your data for any other purpose.
- Fraud Prevention Services: Specialised fraud detection platforms that process technical and transactional data to identify suspicious activity. Data shared with these services is subject to contractual restrictions on use and retention.
- Game Content Providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi may receive technical session data (such as player ID and stake amounts) necessary to operate game rounds. These providers do not receive your identity or contact data.
- IT and Infrastructure Providers: Cloud hosting, content delivery and platform infrastructure providers who process data on bg33's behalf under data processing agreements that prohibit independent use of your data.
- Law Enforcement and Regulatory Bodies: Where bg33 is under a legal obligation to disclose data — for example in response to a valid court order, anti-money laundering investigation or regulatory inquiry — we will comply with that obligation and, where legally permitted, notify you of such disclosure.
International Transfers: Some of bg33's service providers operate infrastructure located outside Bangladesh. Where personal data is transferred to a third country, bg33 ensures that appropriate safeguards are in place, such as contractual data transfer mechanisms, to maintain a comparable standard of data protection.
Cookies & Tracking Technologies
bg33 uses cookies and similar tracking technologies on the platform. Cookies are small text files placed on your device that allow the platform to recognise your browser and remember certain information about your session and preferences. bg33 uses the following categories of cookies:
- Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your logged-in session, remember your account preferences and enable secure payment flows. These cookies cannot be disabled without impairing platform functionality.
- Performance and Analytics Cookies: These cookies collect aggregated, anonymised data about how visitors use the platform — including pages visited, time spent and error messages encountered. This data is used to improve platform performance and user experience. These cookies are only placed with your consent.
- Functionality Cookies: These cookies remember choices you make — such as your preferred deposit method or notification preferences — to provide a more personalised experience. These cookies are only placed with your consent.
You may manage your cookie preferences at any time through your device's browser settings. Please note that disabling strictly necessary cookies will affect your ability to log in and use core platform features. bg33 does not use third-party advertising or behavioural tracking cookies.
Data Retention
bg33 retains personal data only for as long as is necessary for the purpose for which it was collected, subject to any legal obligation that requires longer retention. The following retention periods apply:
- Active Account Data: Retained for the duration of the account relationship — from registration until the account is permanently closed.
- Transaction and KYC Records: Retained for a minimum of five (5) years following account closure to satisfy anti-money laundering record-keeping requirements. After this period, records are securely deleted or fully anonymised.
- Customer Support Records: Retained for three (3) years from the date of each support interaction to allow for follow-up and dispute resolution.
- Marketing Consent Records: Retained for the duration of the marketing relationship and for one (1) year after consent is withdrawn, as evidence of consent management.
- Technical and Usage Logs: Retained for up to twelve (12) months from the date of collection for security and fraud prevention purposes, after which they are deleted or anonymised.
Where bg33 is required by law to retain data beyond these periods, the relevant data will be held in a restricted access environment and used only for the purpose of satisfying the legal obligation.
Data Security
bg33 implements technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. The key security measures in place include:
- 256-bit SSL/TLS encryption on all data transmitted between your device and the bg33 platform.
- One-way cryptographic hashing of all account passwords — passwords are never stored or transmitted in plain text.
- Role-based access controls limiting staff access to personal data to those with a specific operational need.
- Regular internal security assessments and penetration testing of platform infrastructure.
- Encrypted storage of KYC documents and financial data at rest.
- Automated anomaly detection systems that flag unusual access patterns for immediate human review.
Despite these measures, no digital platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, bg33 will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.
You are also responsible for maintaining the security of your own account. Do not share your bg33 login credentials with any other person. If you suspect your account has been accessed without your authorisation, contact [email protected] immediately.
Your Data Rights
Subject to applicable law, you have the following rights in relation to the personal data bg33 holds about you. To exercise any of these rights, please contact [email protected] with the subject line "Data Rights Request". bg33 will respond within 30 calendar days.
Right of Access
Request a copy of all personal data bg33 holds about you, along with information about how it is being used.
Right to Rectification
Request correction of any inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request deletion of your personal data where there is no longer a legal obligation or legitimate purpose requiring its retention.
Right to Restriction
Request that bg33 restricts processing of your data while a correction or objection request is being considered.
Right to Portability
Request a machine-readable copy of the personal data you provided to bg33, for transfer to another service provider.
Right to Object
Object to processing of your data based on legitimate interests, including profiling for fraud prevention purposes.
Where processing is based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
bg33 will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may be applied. bg33 will inform you in advance if a fee is applicable.
Marketing Communications
bg33 may send you marketing communications about platform promotions, deposit bonuses, BPL cricket betting offers, Eid special promotions, Pohela Boishakh bonuses, new game launches and other relevant offers. Marketing messages are sent via email, SMS and WhatsApp (during 08:00–24:00 BST).
Marketing communications are only sent where you have given explicit prior consent at registration or have subsequently opted in via your account settings. You will never receive unsolicited marketing from bg33 without having first provided consent.
To opt out of marketing communications at any time, you may:
- Click the unsubscribe link included in any bg33 marketing email.
- Reply "STOP" to any bg33 marketing SMS message.
- Send a request to [email protected] with the subject line "Marketing Opt-Out".
- Update your communication preferences directly in your bg33 account settings.
Opting out of marketing communications does not affect operational messages such as deposit confirmations, withdrawal notifications, KYC requests, account security alerts or responsible gaming notifications — these are sent regardless of marketing preference as they are necessary to the operation of your account.
Children's Privacy
The bg33 platform is strictly for adults aged 21 years and above. bg33 does not knowingly collect personal data from individuals under the age of 21. If bg33 discovers or is notified that personal data has been collected from a person under the age of 21, the relevant account will be immediately suspended, all data associated with that account will be deleted, and any funds deposited will be handled in accordance with applicable legal requirements.
If you are a parent or guardian and believe that a minor in your care has registered on the bg33 platform, please contact [email protected] immediately so that the matter can be investigated and the account closed without delay.
Third-Party Links
The bg33 platform may from time to time reference third-party services such as payment providers (bKash, Nagad, Rocket, Upay) or game content providers (Pragmatic Play, Evolution Gaming, Spribe). bg33 is not responsible for the privacy practices of any third-party website or service. This Privacy Policy applies solely to data processed by bg33 in connection with the operation of the bg33 platform.
If you visit a third-party website or interact with a third-party service linked from the bg33 platform, you should review the privacy policy of that third party independently. bg33 has no control over and assumes no responsibility for the content, privacy policies or data handling practices of any third-party sites or services.
Policy Updates
bg33 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable legal requirements, or the services we offer. When material changes are made to this policy, registered players will be notified via the email address held on their bg33 account at least seven (7) days before the revised policy takes effect.
The date of the most recent revision is always shown at the top of this document. We encourage you to review this Privacy Policy periodically. Continued use of the bg33 platform after the effective date of any revision constitutes your acknowledgement of the updated policy. If you do not agree with any changes, you may request account closure by contacting [email protected].
Contact Us
If you have any questions about this Privacy Policy, wish to exercise a data right, or have a concern about how bg33 handles your personal data, please use the contact details below. All contact details are provided as plain text — they are not clickable links.
- Data Protection Enquiries Email: [email protected]
- WhatsApp Support: +880 1700-000000 (available 08:00–24:00 BST)
- Live Chat: Available 24/7 directly on the bg33 platform
bg33 aims to acknowledge all data rights requests within 48 hours and to resolve them fully within 30 calendar days. For complex requests, this period may be extended by up to an additional 60 days, in which case you will be informed of the extension and the reasons for it.
For general questions about your bg33 account, platform features or the Terms & Conditions, please also refer to the FAQ page or the full Terms & Conditions.
Continue on bg33
Your Data Is Safe — Now Enjoy the Platform
bg33 protects your personal data so you can focus on what matters — cricket betting, live casino, slots and more. Log in to your account or explore the platform with confidence. For players aged 21 and above only.